FREQUENTLY ASKED QUESTIONS

Some of the questions you have may be answered below. If you can’t find the answer you’re looking for, feel free to email us at hello@thewildswim.com

SHIPPING & DELIVERY

DOMESTIC ORDERS – WITHIN AUSTRALIA

FREE EXPRESS SHIPPING FOR ALL DOMESTIC ORDERS OVER $200.
$11.95
STANDARD shipping for all domestic orders under $200.
$16.95 EXPRESS shipping for all domestic orders under $200.

INTERNATIONAL ORDERS

USA: Standard Delivery: $14.95. Express Delivery: $29.95.
FREE STANDARD SHIPPING FOR ALL US ORDERS OVER $200

New Zealand: Standard Delivery: $12.95. Express Delivery: $24.95.
FREE STANDARD SHIPPING FOR ALL NZ ORDERS OVER $200

Rest Of The World: Standard Delivery: $19.95. Express Delivery: $29.95.
FREE STANDARD SHIPPING FOR ALL ORDERS OVER $200

* Shipping prices shown here in AUD

DOMESTIC ORDERS – WITHIN AUSTRALIA

Standard Delivery: Please allow 2-5 business days for your order to be delivered to metro areas, and 5-9 business days for rural areas.

Express Delivery: Please allow 1-3 business days for your order to be delivered to metro areas (within the Auspost express post network), and 2-5 business days for rural areas (that are outside of the express post network).

INTERNATIONAL ORDERS

USA: Standard Delivery: 6-12 Business Days. Express Delivery: 3-6 Business Days.
NZ:
 Standard Delivery: 10-19 Business Days. Express Delivery: 3-6 Business Days.
Rest Of The World: Standard Delivery: 18-25 business days. Express Delivery: 4-8 Business Days.

Please allow 1 business day for your order to be packed and dispatched. You can track your order with the tracking number you received in your shipping confirmation email.

We ship all of our orders from our warehouse in Australia, so it's possible depending on where you live that you will need to pay Taxes & Duties upon receiving your order.

The amount is subject to the customs laws of the shipment country. Any orders that have unpaid Taxes & Duties will be sent back to us at the expense of the customer, and the customer will receive a refund for the goods minus all shipping costs and other fees associated in this instance.

Customs fees, duties or taxes are at the responsibility of the customer, not The Wild Swim.

We absolutely do! No issues at all.

We're so sorry to hear you didn't receive your order!

Please email us at hello@thewildswim.com and we will do our very best to try and get your order to you.

The Wild Swim is not liable for any orders that are lost, stolen, have been marked as delivered nor where delivery attempts have been made.

RETURNS & EXCHANGES

If you aren’t in love with your pieces as much as you thought you would, we are more than happy to offer a refund. We currently do not offer exchanges.

Please read our returns policy here.

All sale items are FINAL SALE only and cannot be returned or exchanged. Please refer to our returns policy here for more information.

We're sorry to hear you're not loving your bikinis as much as you thought you would! Start your return here.

Please note: Any returns not received by our team 1 month after return request date will be declined.

Store credits are valid for 3 years, so you have plenty of time to use it if you're not ready to shop just yet!

GENERAL

For full measurements, please have a look at our size guide here.

If you have any questions regarding the size of a specific swimsuit, please email us at hello@thewildswim.com.

If you require any changes to your order, please email us at hello@thewildswim.com and we will accommodate your needs as best we can!

We sure do! We believe that sometimes the best gift is the gift of choice.

Gift cards are delivered by email only. We will not send you a physical gift card in the mail. To redeem, simply enter your gift card code at the checkout.

Please note:

  • Gift cards are valid for 3 years from the date of purchase
  • Gift cards are non-transferable and may not be returned or redeemed for cash
  • Gift cards are redeemable storewide